I would like to take this opportunity to personally apologise for the downtime and problems this weekend with street crimes server. We work very closely with our hosts at all times to try and keep providing a better service, however our hosts are still in the early stages of developing their network systems so from time to time encounter problems. Every time a problem occurs it is fixed and counter measures are taken to make sure it does not happen again. Thus hopefully eradicating all future problems. If you would like to always be in the know when our server goes down about whats going on you can follow fubranoc on twitter.
If our server is down and it is not a planned event ie if we have said nothing about the downtime, the likelyhood is something has gone wrong at our hosts end not ours. Although we do always try to keep this to an absolute minimum, sometimes the un-expected can happen and our hosts will suffer a problem of which it is out of our hands to fix.
Things we will be taking extra precaution on in the future.
- Within the next few weeks we will migrate the game to a new server platform, which should not only be more reliable but also quicker too.
- We are going to start taking much, much more frequent backups of the game. (This may result in a daily downtime of a few minutes while the backup is taken to begin with).
- Both us and our hosts will be more prudent when recovering from downtime to make sure nothing is going wrong before making the game live again to the players.
Hopefully all the problems and issues arising from this weekends interuptions have been ironed out now and you will accept our apologies so we can all look forward to a better future.
Thanks, Synthasize
This entry was posted on Sunday, May 2nd, 2010 at 4:06 pm and is filed under In Game Updates, Street Crime News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
